SoleRemit is an online service that allows you to send money abroad from a smartphone, tablet or computer. Our fees are among the lowest in the industry and we are very diligent on security, using high encryption processes to transfer your money to your loved ones or friends in Ghana and Canada.

 

What is a remittance?

    Remittance” is another word for a money transfer. 

These are usually sent between family and friends in different countries for personal use. Reasons can include paying household bills, healthcare, education, and general living costs. Sometimes people send money to themselves if they have a mobile phone or bank account overseas.

 

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What service does SoleRemit offer?

SoleRemit offers:

  • Cash pickup from our offices in Accra
  • Bank transfer to your recipient’s account
  • Mobile money credited to a phone number in Ghana
  • Airtime top-up credited to a phone number in Ghana

 

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How can I pay for my transfer?

You can choose any of the following ways to pay:

  • Card (Interac debit, credit and prepaid)
  • Bank Transfer to SoleRemit’s bank account
  • Interac Etransfer
  • Google Pay

 

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How much can I send?

  The maximum amount of money you can send from Canada is $10,000. To comply with banking and money laundering regulations, we will require extra security verification for any amount over $1,000. This is for the protection of your account.

 

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How long will it take for the money to arrive?

   In most cases, transfers sent using SoleRemit arrive instantly or the same day.

There are some transfers that can take longer depending upon how the money is being received. The expected delivery time will be displayed to you before you make a payment.  

Broadly, the following timings apply for the money to be available to the recipient:

 

Transfer Type Typical Availability

Bank Transfer Instant transfers are available to selected banks

Other timings can vary depending on: the bank, day of the week, transaction creation time 

Cash Pickup Available to collect instantly

Mobile Money Instant or near instant 

Airtime top-up Instant or near instant 

Home delivery 24 hours – 7 days depending on location

Note: Your transfer will not start until SoleRemit has received payment.  So, if for example your payment card is not authorised immediately, the transfer will be delayed until it is authorised.

 

Why do you need a mobile phone number and email address for my recipient?

    You must provide a mobile phone number for the recipient, however the email address is optional. 

We use the recipient’s mobile number and email address to send them notifications about the progress of their transfer. Both senders and recipients will be notified when the transfer is sent and again when it is received.

 

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Why do I need to supply identification?

    It is important that we are able to keep the SoleRemit service safe. By asking for official identification, we are able to verify that people sending money are who they say they are. We are also required by law to carry out these checks. 

 

As a financially regulated company we are required by law to verify all of our customers.

To comply with Canadian regulations we need to fully verify all customers sending from Canada.

 

If you are sending $1,000 or more, you will be asked to provide some additional documentation as well as the standard ID requirements.

 

This can include:

  • Government issued photo ID
  • Current Canadian passport
  • Current Canadian Driving Licence
  • Current Canadian residence permit
  • Proof of address

 

To verify your address we need to see a bank statement, Notice of Assessment (NOA) or utility bill. The document you provide must not be older than 6 months, and the address printed on this must match that on your SoleRemit account. Bills we can accept are:

Please note, until we have completed ID and address verification we will be unable to complete your transfer.

 

We will contact you if we require anything from you, so please ensure you check your emails regularly after you’ve created your transfer.